Service benefit

Illustration "People": People of different ages stand together.

The service is pronounced: Sör-wiss.

The citizen service is for everyone in Mainz. You can

get help from the citizen service.

And you can get important information.

The service is available online.

You can do many things online.

You don't have to come to the citizen service to do this.

You can do this at the Citizen Service, for example

Illustration "Form": A computer screen on which a form is written and a form is indicated.

Submit an application

For example, for a parking permit.

Or for a registration certificate.

Make an appointment

to visit our citizen service center.

Illustration "Question": A person with a speech bubble containing a question mark.

Ask a question

For example:

If you need help with a specific issue.

Or if you need advice.

You can call the Citizen Service.

You can send an email to the Citizen Service.

You can make an appointment with the Citizen Service online.

You can visit the Citizen Service in person.

Do you have a question for the city of Mainz?

Illustration "Cell phone": A gray cell phone with buttons.

Then you can call.

The phone number is: 115

You can call from your cell phone.

Or from your landline.

No area code is required.

You can call from Monday to Friday.

You can call between
8 a.m. and 6 p.m.

Important: You cannot call on weekends.

You will receive an immediate response.

For example, to these questions:

How do I get housing allowance?
How do I get an identity card?
I want to get married.
Where can I find the registry office?

Illustration "ID card": A green ID card with sample font and a sample image.

BUT:

For some matters, you will need to come to the Citizen Service Center in person.

For example:

if you need an identity card.
if you want to get married.

Would you like to visit the Citizen Service?

Then you will need to make an appointment with the Citizen Service in advance.

There is even more information

Illustration "Politician": One person stands in front at a standing desk, behind them two other people.

This information is available:

Information about politics

For example, about the city council and elections

.
Information about companies in the city of Mainz

Illustration "Advisory board": Ten people with and without visible impairments in front of a door frame, on the right an empty display stand.

Information about interest groups

An interest group
is a group of people.

The group advocates for other people,

such as people with disabilities.

The group also talks to politicians
and the city council.